What are the typical benefits of implementing voice systems in warehouse?
The results depend on processes in which we want to use voice systems and from the present technology used in the warehouse, such as RF terminals, paper documents, pick-by-light etc. Most customers records efficiency increase from 10% to 35%, quality and accuracy improvement process reaches 99,9%. Return of investment usually takes place in 6-24 months.
Which warehouse processes are supported by Voice technology?
There are many areas of warehouse processes that can be operated more efficiently, safely and accurately with the use of voice technology. Roughly speaking, each warehouse process in which free hands bring the increase of efficiency, accuracy and safety can be considered. However, the greatest advantages are gained during picking. Voice systems can also be used in replenishment, load, counting, moving/putting away, etc.
Can voice systems be used in noisy environment?
Yes, voice systems can operate in noisy environment, due to special technology applied in SRX2 headsets that reduces noise, as well as due to use of ‘dependent’ speech recognition system.
What is the difference between ‘dependent’ and ‘independent’ technology of speech recognition?
A ‘dependant’ speech recognition system is a system in which each user records his own individual profile that recognizes specific pronunciation, jargon or dialect. It allows for filtration of external noise and precise ‘catch’ of proper voice commands. Thanks to solutions of ‘independent’ speech recognition system, the user does not have to record his profile, but has to match his voice to previously recorded voice patterns. Solutions of ‘independent speech’ may cause users’ discomfort as the system has lower ability to filter noise.
How does voice technology increase efficiency?
Voice technology increases workers’ productivity as they become more focused and efficient. Thanks to voice technology, workflow is not interrupted by, e.g. putting away RF terminal or by data verification on screen. The same goes with the process with printed release list, where released items must be marked with a pen. The user of voice system is in constant move, as voice commands can be listened to even while moving from one location to another.
How does voice technology improve accuracy?
Voice technology increases accuracy thanks to use of check digit and ensuring constant eye contact with products. Check digits are numbers placed in each picking location and may contain product identification code. The user cannot figure out this number not being in this exact location or not maintaining eye contact with it. The system will not allow the user to finish sentence without giving proper check digit. What is more, voice technology does not require checking the data on screen or paper with release list, which could distract the worker.
Can voice system be used by workers with hearing disabilities?
Voice system can support workers with hearing disabilities, unless the disability is 100% lack of hearing. Vocollect Text to Speech (TTS) allows the user to choose preferred voice, pitch and noise, frequency in such a way that almost every operator can find a convenient solution. Vocollect also has different styles of headsets that support work of such employees through elimination of noise disturbances.
How does voice technology improve safety?
During task completion in the warehouse, voice technology eliminates the need to verify data on screens of ticking off items on a sheet of paper. More focus on task in picking spots, as well as when moving in the warehouse ensures safer work in warehouse.